Your brand's best person remembers the size, knows what's in the back and settles a return before the customer finishes asking. Now imagine giving every customer that person, on any channel, at any hour.
Meet Neura, the end-to-end agent for consumer brands. Neura brings your best person on the floor to everyone, everywhere.
Nobody asked for a reward. They got a good answer, a quick fix, or someone who remembered them.
Tag a brand that made your day. The top 3 could win Neura free for 3 months.
They don't remember the transaction.
They come back for how it felt.
How their questions were answered.
How easy it was.
Like someone understood them.
You made their day.
One agent that knows the customer, knows your store and knows what to do next.
Sizes, favourites, past orders and past chats, in one customer profile.
Recommendations that sound like a good salesperson, not a search box.
Neura answers from the page the shopper is viewing, so "Is this in stock?" needs no product name.
Product, stock, delivery and policy questions, answered at 2 AM like it is 2 PM.
Changes an address, starts a return, cancels an order. No back and forth.
Set the steps once. Neura follows them every single time.
Forms inside the chat, so nobody has to leave to fill one in.
Your store, catalogue, orders and shipping, all in one place for the agent.
Say what changed. Neura updates its own instructions.
It captures what customers ask, so your instructions keep getting better.
Every channel shares one memory of the customer.
Replies in whatever language the customer writes in.
Customers can send a voice note in their own language and get an answer, and the conversation carries on as usual.
If Neura sounds like the person your customers deserve, come and say hello. Your upvote on launch day goes a long way.